Refund Policy
At Global Wish, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Refunds
You may request a refund under the following conditions:
- The product is defective or damaged upon receipt.
- The product does not match the description provided on our website.
- You exercise your 14-day right of withdrawal as per Danish law, starting from the date you receive your order.
2. Conditions for Refunds
To qualify for a refund, the following conditions must be met:
- The product must be returned in its original packaging and condition, including all tags, manuals, and accessories.
- The return request must be initiated within 14 days of receiving the product.
- The product must not show signs of use, wear, or damage unless it arrived defective.
3. Non-Refundable Items
The following items are not eligible for a refund:
- Perishable goods such as food or flowers.
- Custom or personalized items.
- Digital downloads or software once delivered.
- Items that have been used, altered, or damaged after receipt.
4. Return Shipping Costs
- If the return is due to a defect or error on our part, we will cover the return shipping costs.
- For all other returns, the customer is responsible for the return shipping costs.
5. How to Request a Refund
To request a refund:
- Contact us at info@global-wish.com or call us at +45 93921561 with your order details.
- Once approved, you will receive instructions on how to return the product.
- Ship the product to the address provided.
6. Processing Refunds
- Refunds will be processed within 14 business days of receiving the returned product.
- Refunds will be issued to the original payment method used for the purchase.
- You will be notified via email once the refund has been processed.
7. Contact Information
If you have any questions about our Refund Policy, feel free to contact us:
- Email: info@global-wish.com
- Phone: +45 93921561